Service Architect Program

Why the certification is relevant

Service-oriented Architecture (SOA) is used in more than 50 percent of new mission-critical operational projects today. The Service Architect Program is aimed at professionals that are a part of leading their organization’s Service-oriented Architecture initiatives in terms of service and enterprise architecture management and modelling.

This ensures the highest level of knowledge transfer and skills building to meet todays demands of cross-disciplinary capability requirements of service and enterprise architecture expertise for professionals involved in Service-oriented Architecture projects.

The Service Architect Program including Individual Performance Coaching is offered as a 5 days training program and is designed and certified by the Global University Alliance.

Download the PDF brochure.

Focus of the Service Architect

The Service Architect Program is based on an intensive 5-day classroom training module and is supported by Individual Performance Coaching on a project selected by the partitioner. The hands-on experience ensures that the service and enterprise architecture management and modelling skills are applied within the following disciplines:

  • Business Service Management: Service ownership, service roles, continuous service improvement approach and service level agreements (SLAs), service media and service channel.
  • Service Modelling: Service flow with the service provider and service consumer, service pain points, service weakness clusters/bottlenecks, service value clusters, service rules, service compliance, business service measurements and service modelling.
  • Service Measures: Service level agreements (SLAs), business service measurements and system service measurements.
  • Automated Services: Application services, data services, platform services, infrastructure services, service construct/delivery, service roles, service flow (service provider and service consumer) and automated service measurements.
  • Business Layer Modelling: Business model, service model, process modelling, business workflow, business and system measurements, scorecards, dashboards and cockpits.
  • Information Layer Modelling: Application component (e.g. logical/physical), application feature, functionality, task and service and data component, entity and service and system flow.
  • Technology Layer Modelling: Platform component (e.g. logical/physical), devices and services as well as infrastructure component (e.g. logical/physical) and infrastructure service.

The Service Architect Program can be integrated into any relevant organisation. It does so by adding theory, practice and modelling capabilities to the practitioner’s skill set.

The individual registration fee of €9,800 Euro (excl. VAT) covers tuition, handouts, case materials and conference facilities. Travel and accommodations is not included.

Important to note is that the Service Architect Program requires input from interested parties as the program is tailored to each individual, team or organization and is customized with planned dates and location.

The program includes:

  • 5 days of classroom training
  • Individual Performance Coaching
  • 1 Service Architect Certificate

To request a customized or closed program, or if you have questions about registration or multi-attendee discounts, please contact us.

Individual Performance Coaching

It is only through coaching and building on the participant’s existing knowledge that capabilities are gained and applied.

Individual Performance Coaching is an integrated element of the Service Architect education and training program to ensure that the frameworks, methods, approaches, and modelling principles are customized, adopted and applied in a real-world project setting with a personalized action plan.

The participant will discover how to drive forth fundamental changes within their organization and to achieve the objectives set in both innovation and transformation projects.

Upon successful completion of this program, you will become a certified Service Architect.

Who Should Attend

The program is designed for professionals with 3+ years of business and/or IT experience:

  • Specialists: Service eXpert, Service-oriented Specialist, Business Analyst, Process Specialist, EA Method Specialist (TOGAF and Zachman practitioner), Technology Specialist, Business Specialist, Business Service Engineer, Software Engineer, Method Specialist, IT Programmer, IT Scientist, IT Analyst, IT Designer, IT Support Specialist, Software Engineer, Infrastructure Engineer, Software Programmer & Engineer, Network System Analyst & Network Support Specialist.
  • Consultants: Service Consultant, Value Consultant, Business Consultant, Transformation Consultant, Change Consultant, Process Consultant and IT Consultant.
  • Architects: Service-oriented Architect, Service Architect, Enterprise Architect, Technology Architect, Solution Architect, Application Architect, Process Architect, Business Architect, Information/Data Architect and Value Architect.
  • Managers: Service Manager, Service Channel Manager, Business Manager, Quality Manager and Responsible, IT Manager and Project Manager.
  • Directors: Service Owner, Business Owner, LoB Director and LoB Owner.

Enterprise Standards Used

The following standards are the typical sets of standards that a Service Architect uses:

OMG (Software Standards):

  • BPMN – Business Process Modelling Notations
  • CMMN – Case Management Modelling Notation
  • DMN – Decision Modelling Notation

LEADing Practice (Enterprise Standards):

  • Emerging & Disruptive Service Forces & Trends
  • Service Ontology
  • Service Taxonomy
  • Service Classification & Categorisation
  • Service Artefacts
  • Service-Oriented Architecture Modelling
  • Service Lifecycle
  • Service-Oriented Architecture Meta Model


  • Open Group Business Architecture
  • Zachman Framework (Interrogatives)
  • ITIL 3 (IT delivery concept)
  • COBIT (Governance)

Learning Model

Theories Practitioners will learn

  • Business and IT (application, data, platform and infrastructure) design

  • Identify business, IT, solution and technology requirements

  • Identify process and service requirements

  • Focus on service issues and weaknesses clusters

  • Focus on pain points, bottlenecks and benchmarking

  • Focus on IT solution development, build, configuration and testing

  • Develop business, service and IT standards

  • Develop service standardization

  • Establish IT standards

  • Ensure IT and service integration

  • Ensure service integration (across business areas)

  • Enable service renewal

  • Operate, maintain and optimize IT solutions

  • Service innovation and transformation enablement

  • Continuous service and process improvement

What Practitioners will work with in Practice

  • Work with service owners, business owners and executives

  • Identify service flows (providers and consumers)

  • Define business and IT standardization and integration

  • Define application, data, platform and infrastructure components, rules, compliance and security

  • Define application components and modules

  • Define information objects, data objects and system flow

  • Design system measurements and reports

  • Select application functions, tasks and services

  • Select platform and infrastructure devices

  • Service construct and delivery

  • Service level agreements (SLAs) and service measurements

  • Benchmark service maturity

  • Define service media

  • Create and/or optimize service channel

  • Develop service tiers

  • Develop system cockpits, dashboards and scorecards

  • Develop application and data functions, tasks, services, flows, channels and media

  • Develop platform and infrastructure services, channels and media

  • Build application roles, rules and compliance

  • Deploy platform and infrastructure components and devices

  • Apply application roles, rules and compliance

  • Benchmark business and IT maturity

  • Setup service measures and monitoring

Modelling capabilities Practitioners will gain

  • Forces & Drivers (Map/Matrix/Model)

  • Strategy (Map/Matrix/Model)

  • Business Competency/Capability (Map/Matrix/Model)

  • Business Requirements (Map/Matrix/Model)

  • Revenue, Cost, Value and Performance (Map/Matrix/Model)

  • Operating, Service and Information (Map/Matrix/Model)

  • Measurements & Reporting (Map/Matrix/Model)

  • Service Requirements, Workflows (providers and consumers), Objects, Performance, Measurement & Reporting, Owners, Roles, Rules, Media, Channels, Maturity (Map/Matrix/Model)

  • Information & Technology Requirements, Objects, Performance, Measurement & Reporting, Owner, Roles, Rules, Media, Channel, Maturity (Map/Matrix/Model)

  • Infrastructure Virtualization and High Availability (Map/Matrix/Model)

  • Application Roles, Rules, Compliance, Measurement & Reporting, Service, Operating, Maturity, Screen Flow and Interface, Requirements (Map/Matrix/Model)

  • Data Service, Maturity, Screen Flow, Interface (Map/Matrix/Model)

  • Software and Network Interface (Map/Matrix/Model)

  • Solution Requirements (Map/Matrix/Model)

  • Business Case