Change Management Program
Why the certification is relevant
With both the markets changing, increased customer demands, regular product modifications, service renovation as well as digital transformation, change is a constant factor that is happening both inside and outside of your organization, whether you realize it or not. Every day, new initiatives and projects are launched to meet value expectations, improve performance, align, unify, optimize, decrease cost, increase profits, and enhance your competitive advantage.
Every day, new initiatives and projects are launched to meet value expectations, improve performance, align, unify, optimize, decrease cost, increase profits, and enhance your competitive advantage. This can be part of a huge transformation program or is just happening because the organization changed. It could also be an implementation of a newer technology to enable a more mobile workforce, re-engineering a process to ensure regulatory compliance or pursuing an enterprise-wide transformation journey around customer experience.
Research has revealed that close to 95% of any innovation or transformation programs or projects fail. This is confirmed by the 9 out of 10 IT program or project failure to deliver on promise. Why are the numbers so high, and how can that be?
We have identified that there is a common denominator for success in such programs/projects in achieving the intended outcomes of your initiative; people!
All the mentioned initiatives actually impact how individual people do their work; their functions, tasks, processes, job roles, workflows, reporting structures, behaviors and even their identity within the organization. The data is abundantly clear. The better we are able to apply Change Management, the more likely we are to deliver on project objectives.
The Change Management Program including Individual Performance Coaching is offered as a 5 days training program and is designed and certified by the Global University Alliance.
Change Management Disciplines
Projects are subjected to costs like redesign, rework, revisit, redo, retrain, re-scope, and in some cases, retreat. Absenteeism and attrition increase. Productivity declines. Customers, users and employees feel the impact when they were not supposed to. Morale suffers. Employees disengage. Failing to plan for and address the people side of change is costly, and Change Management is the discipline to help mitigate those mission-critical risks.
Changes in organizations are undertaken to improve performance and make value creation stick. Some of that improvement comes from just installing a solution. However, much of the benefit and expected improvement is tied to people changing how they actually do their jobs. It doesn’t matter if the organization realizes this or not, the percentage of a project benefits depending on people changing how they do their jobs. This is a fact that most organizations don’t realize. For important projects, that number is commonly in the 80% to 100% range, which is the reason that so many projects never come close to deliver on promise.
Change Management focuses on helping people change how they do their jobs, allowing us to capture the adoption contribution and the people-dependent portion of the value creation. The Change Management Program is aimed at producing outcomes and results, and requires a different kind of thinking and new cross-functional disciplines.
The Change Management Program is aimed at producing outcomes and results, and requires a different kind of thinking and new cross-functional disciplines. It does so by adding theories, practice and modelling capabilities to the practitioner’s skill set.
Individual Performance Coaching
It is only through coaching and building on the participant’s existing knowledge that capabilities are gained and applied.
Individual Performance Coaching is an integrated element of the Change Management education and training program to ensure that the frameworks, methods, approaches, and modelling principles are customized, adopted and applied in a real-world project setting with a personalized action plan.
The participant will discover how to drive forth fundamental changes within their organization and to achieve the objectives set in both innovation and transformation projects.
Upon successful completion of this program, you will become a certified Change Management specialist.
The individual registration fee of €9,800 Euro (excl. VAT) covers tuition, handouts, case materials and conference facilities. Travel and accommodations is not included.
Important to note is that the Change Management Program requires input from interested parties as the program is tailored to each individual, team or organization and is customized with planned dates and location.
The program includes:
- 5 days of classroom training
- Individual Performance Coaching
- 1 Change Management Certificate
To request a customized or closed program, or if you have questions about registration or multi-attendee discounts, please contact us.
Who Should Attend
The program is designed for professionals with 3+ years of business and/or IT experience:
- Analysts: Strategy Analysts, Business Analysts and Process Analysts.
- Managers: Business Managers, Project Managers, Program Managers, Product Managers, Process Managers, Service Managers and IT Managers.
- Specialists: Business Specialists, Strategy eXperts, Value eXperts, Process Specialists, Method Specialists (TOGAF, Zachman, MoFA practitioners), Quality Specialists, Technology Specialists and Enterprise Engineers.
- Consultants: Change Consultants, Process Consultants and Transformation Consultants.
- Architects: Process Architects, Value Architects, Service Architects, Business Architects and Information Architects.
Enterprise Standards Used
The following standards are the typical sets of standards that a Change Management practitioner uses:
OMG (Software Standards):
- BPMN – Business Process Modelling Notations
- CMMN – Case Management Modelling Notations
- DMN – Decision Modelling Notations
LEADing Practice (Enterprise Standards):
- Emerging & Disruptive Change Forces & Trends
- Change Ontology
- Change Taxonomy
- Change Classification & Categorisation
- Change Artefacts
- Change Modelling
- Change Lifecycle
- Open Group Technology Architecture
- IEEE Technology Engineering standards
- ISO 42010 Systems & Software Engineering
- ITIL 3 (IT delivery concept)
- COBIT (Governance)