The Service Analyst Program ensures that each participants gets intensive classroom education and training in specific business service management and service modelling skills within the following disciplines:
- Business Service Management: Service ownership, service roles, continuous service improvement approach and service level agreements (SLAs), service media and service channel.
- Service Modelling: Service flow with service provider and service consumer, service pain points, service weakness clusters/bottlenecks, service value clusters, service rules, service compliance, business service measurements and service modelling.
- Service Measures: Service level agreements (SLAs), business service measurements and system service measurements.
- Automated Services: Application services, data services, platform services, infrastructure services, service construct/delivery, service roles, service flow (service provider and service consumer) and automated service measurements.
It is only through coaching and building on the participant’s existing knowledge that capabilities are gained and applied.
Individual Performance Coaching is an integrated element of the Service Analyst education and training program to ensure that the frameworks, methods, approaches, and modelling principles are customized, adopted and applied in a real-world project setting with a personalized action plan.
The participant will discover how to drive forth fundamental changes within their organization and to achieve the objectives set in both innovation and transformation projects.
Upon successful completion of this program, you will become a certified Service Analyst.