The speed of business changes is increasing, and because of this, the work of the RPA Owner both as a business owner as well as a process or service owner becomes more complex and demanding. In most organizations the RPA Owner is both responsible for the governance of processes, their performance, the output (i.e. the service) as well as continuous improvement. For most organizations this also includes defining the mission, vision, goals, and objectives, and relating it to the various business Key Performance Indicators (KPIs) and the measures that are a part of multiple reports and align with the organization’s decision making and strategies.
RPA Owners monitor and report process performance against these KPIs and on the health of execution versus established plans. Furthermore, they are involved in synchronizing process improvement plans with other RPA Owners within the value chain and other interconnected processes. Their process aim is to continuously increase the maturity of the processes and sustain each level of maturity.
The RPA Business/Process Owner Program is designed to act as a knowledge build-up to business people who have RPA Ownership and focuses on specialized skills in this direction. The RPA Owner certification program has been structured in a way to build upon the existing competencies of the practitioner, but most importantly with a main focus on developing new process focused skills through the use of our unique strategic, managerial and operational process principles. The overall goal is to infuse the RPA Owner with an entirely new way of thinking, working, modelling and governing with business processes.
This is done through intensive online training (classroom is also an option), in-depth tutoring and coaching coupled with hands-on project experience. The learning route of the RPA Owner program has been designed around 3 areas;
- Strategic RPA Owner (executive/director focus) which requires 1 day of training.
- Tactical RPA Owner (management focus) which requires 1 day of training.
- Operational RPA Owner (execution focus) which requires 2 days of training.
The RPA Business/Process Owner Program including Individual Performance Coaching is offered as a 4 days training program and is designed and certified by the Global University Alliance.