Infrastructure Analyst Program

Why the certification is relevant

As an Infrastructure Analyst, you will be the go-to expert for key mission-critical and ancillary production systems. You will primarily engage in and provide support for business facing activities, including determining (or creatively bridging) system feature-fit with business requirements, producing data and reports to support business operations, analysing infrastructure performance, and providing hardware and software feature support to all end-users.

The Infrastructure Analyst Program including Individual Performance Coaching is offered as a 5 days training program and is designed and certified by the Global University Alliance.

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Focus of the Infrastructure Analyst

The Infrastructure Analyst is responsible for core administration, implementation, development and support of infrastructure technologies with a critical focus on IT Service Management solutions, and strives to ensure overall performance, availability and fitness of applications and environments essential for infrastructure operations and service delivery to customers. The Infrastructure Analyst Program is based on an intensive 5-day classroom training module and is supported by Individual Performance Coaching on a project selected by the partitioner. The hands-on experience ensures that the platform and enterprise architecture management and modelling skills are applied within the following disciplines:

  • Technology Layer Modelling: Infrastructure components, devices, functions, features, services, rules, compliance, media and channels.

Individual Performance Coaching

It is only through coaching and building on the participant’s existing knowledge that capabilities are gained and applied.

Individual Performance Coaching is an integrated element of the Infrastructure Analyst education and training program to ensure that the frameworks, methods, approaches, and modelling principles are customized, adopted and applied in a real-world project setting with a personalized action plan.

Upon successful completion of this program, you will become a certified Infrastructure Analyst.

The individual registration fee of €9,800 Euro (excl. VAT) covers tuition, handouts, case materials and conference facilities. Travel and accommodations is not included.

Important to note is that the Infrastructure Analyst Program requires input from interested parties as the program is tailored to each individual, team or organization and is customized with planned dates and location.

The program includes:

  • 5 days of classroom training
  • Individual Performance Coaching
  • 1 Infrastructure Analyst Certificate

To request a customized or closed program, or if you have questions about registration or multi-attendee discounts, please contact us.

Who Should Attend

The Infrastructure Analyst program is designed for professionals with 3+ years of business and/or IT experience:

  • Analysts: Process Analyst, Service Analyst, Information Analyst, System Analyst. Application Analyst, Data Analyst, Platform, Analyst, Cloud Analyst and Technology Analyst.
  • Managers: Business Manager, Project Manager, Product Manager, Process Manager, Service Manager, IT Manager and Technology Manager.
  • Specialists: Process Specialist, Method Specialist (TOGAF, Zachman, MoFA practitioner), Quality/Production/Manufacturing Specialist, Information Specialist, Software Specialist, Technology Specialist and Enterprise Engineer.
  • Consultants: Business Consultant, Process Consultant, IT Consultant and Transformation Consultant.
  • Architects: Business Architect, Process Architect, Service Architect, Information Architect, Platform Architect, Cloud Architect and Technology Architect.

Enterprise Standards Used

The following standards are the typical sets of standards that a Infrastructure Analyst uses:

OMG (Software Standards):

  • UML – Unified Modelling Language
  • BPMN – Business Process Modelling Notations

LEADing Practice (Enterprise Standards):

  • Emerging & Disruptive Infrastructure Forces & Trends
  • Infrastructure Ontology
  • Infrastructure Taxonomy
  • Infrastructure Classification & Categorisation
  • Infrastructure Artefacts
  • Infrastructure Modelling Notations (IMN)
  • Infrastructure Lifecycle


  • Open Group Technology Architecture
  • IEEE Technology Engineering standards
  • ISO 42010 Systems & Software Engineering
  • ITIL 3 (IT delivery concept)
  • COBIT (Governance)

Learning Model

Theories Practitioners will learn

  • Capture infrastructure forces and trends

  • Understand infrastructure strategies

  • Identify infrastructure requirements

  • Infrastructure performance management

  • Decision making around infrastructure

What Practitioners will work with in Practice

  • Work with stakeholders and IT owners

  • Benchmark infrastructure maturity

  • Develop infrastructure guidelines

  • Infrastructure service model definitions

  • Define infrastructure standardisation and integration potential

Modelling capabilities Practitioners will gain

  • Infrastructure Stakeholder Map

  • Infrastructure Requirements Model

  • Infrastructure Strategy Canvas

  • Infrastructure Capability Maps

  • Infrastructure Services Model

  • Infrastructure Rules & Compliance Model