Service Architect

Service-oriented architecture (SOA) is used in more than 50 percent of new mission-critical operational projects today. The Service Architect certification program is aimed at professionals leading organisation’s service-oriented architecture initiatives in terms of service and enterprise architecture modelling. This ensures highest level of knowledge transfer and skills building to meet today’s organizations cross-disciplinary competency requirements of services and enterprise architecture for professionals involved in service-oriented architecture.

The Service Architect certification program has been uniquely designed so that service as well as enterprise architecture modelling competencies are gained and applied. This is done by combining classroom training with individual project mentoring on the participant’s own existing company projects where you apply the acquired services modelling techniques and its related disciplines.

The Service Architect certification program has been structured to build on the existing competencies of the practitioner and infuse a new way of thinking, working and modelling. This enables SOA projects greater adaptability, faster time-to-deployment and lower costs for application development as well as enabling service integration while finding the right balance of resource investment (time, energy and money) between all of the service deliverables.

Learning Model

The Service Architect certification program is based on four intensive classroom training modules supported with in-depth individual performance mentoring on a selected project. The hands-on experience ensures that the business service management and modelling skills are applied within the following disciplines:

  • Business Service Management: Service ownership, service roles, continuous service improvement approach and service level agreements (SLAs), service media and service channel.
  • Service Modelling: Service flow with service provider and service consumer, service pain points, service weakness clusters/bottlenecks, service value clusters, service rules, service compliance, business service measurements and service modelling.
  • Service Measures: Service level agreements (SLAs), business service measurements and system service measurements.
  • Automated Services: Application services, data services, platform services, infrastructure services, service construct/delivery, service roles, service flow (service provider and service consumer) and automated service measurements.
  • Business Layer Modelling: Business model, service model, process modelling, business workflow, business and system measurements, scorecards, dashboards and cockpits.
  • Application Layer Modelling: Application component (e.g. logical/physical), application feature, functionality, task and service and data component, entity and service and system flow.
  • Technology Layer Modelling: Platform component (e.g. logical/physical), devices and services as well as infrastructure component (e.g. logical/physical) and infrastructure service.

LEAD Certification Schedule - Service Architect Roadmap

Following every 5 days of classroom training, each participant receives 0.5 days of Individual Performance Mentoring on a selected project.

Individual Performance Mentoring

It is only through mentoring and building on the existing knowledge that competencies are gained and applied. The Individual Performance Mentoring (IPM) is an integrated element of the Service Architect certification path to ensure the frameworks, methods, models, modelling principles are customized, adopted and applied in a real-world project setting with a personalized action plan. The participant will discover how to drive forth fundamental changes within their organization and to achieve the objectives set in transformation projects.

Upon successful completion of this program, you will become a certified Service Architect.

Value Of This Certification Program

At the end of this program, you will be able to work effectively and efficiently within:

Way of Thinking

Focus Area

  • Business and IT (application, data, platform and infrastructure) design
  • Identify business, IT, solution and technology requirements
  • Identify process and service requirements
  • Focus on service issues and weaknesses clusters
  • Focus on pain points, bottlenecks and benchmarking
  • Focus on IT solution development, build, configuration and testing
  • Develop business, service and IT standards
  • Develop process standardization
  • Establish IT standards
  • Ensure IT and process integration
  • Ensure service integration (across business areas)
  • Enable service renewal
  • Establish IT standards
  • Operate, maintain and optimize IT solutions
  • Business Transformation & Innovation Enablement (BITE)
  • Continuous service and process improvement

Relation to Strategy

  • Secure strategic alignment
  • Service innovation based on critical success factors
  • Link service model to service strategy
  • Link service construct to Business Model transformation
  • Align business services to business goals
  • Align architecture goal with requirements
  • Align business processes to operational goals
  • Align value drivers to business strategy
  • Define EA objectives
  • Develop EA standards and policies
  • Identify measurements and reporting needs
  • Define transformation needs
  • Process innovation based on operational objectives
  • Link activities to Business Model transformation

Way of Working

Task & Services

  • Work with service owner, business owners and executives
  • Identify service flow (provider and consumer)
  • Define business and IT standardization and integration
  • Define application, data, platform and infrastructure components, rules, compliance and security
  • Define application components and modules
  • Define information and data objects and system flow
  • Design system measurements and reports
  • Select application functions, tasks and services
  • Select platform and infrastructure devices
  • Service construct and delivery
  • Service level agreements (SLAs) and service measurements
  • Benchmark service maturity
  • Define service media
  • Create and or optimize service channel
  • Develop service tiers
  • Develop system cockpits, dashboards and scorecards
  • Develop application and data functions, tasks, services, flows, channels and media
  • Develop platform and infrastructure services, channels and media
  • Build application roles, rules and compliance
  • Deploy platform and infrastructure components and devices
  • Apply application roles, rules and compliance
  • Benchmark business and IT maturity
  • Setup process measures and monitoring

The needed skill for abstraction level for a Service Architect

  • Conceptual (theoretical, abstract and intangible) the high level description of the logical
  • Context (situation, milieu/environment and perspective)
  • Descriptive and specification (explanation, depiction/sketch and portrayal often using a map, matrix and/or model)
  • Design (plan, intend and aim)
  • Execution (completing, performing and realizing)

Way of Modelling

A Service Architect defines, develops and creates the following maps, matrices and/or models:

  • Forces & Drivers
  • Strategy
  • Business Competency
  • Revenue, Cost, Value and Performance
  • Operating, Service and Information
  • Processes and Workflow
  • Measurements & Reporting
  • Business Requirement
  • Services, Requirements, Workflow (provider and consumer), Objects, Performance, Measurement & Reporting, Owner, Roles, Rules, Media, Channel, Maturity
  • Transformation
  • Information & Technology Requirements, Objects, Performance, Measurement & Reporting, Owner, Roles, Rules, Media, Channel, Maturity
  • Infrastructure Virtualization, High Availability
  • Application Roles, Rules, Compliance, Measurement & Reporting, Service, Operating, Maturity, Screen Flow and Interface
  • Data Service, Maturity, Screen Flow, Interface
  • Software and Network Interface
  • Solution requirement
  • Service Architect Value Case/ Business Case


  • Requirement decisions; business value drivers, IT value drivers, service construct and service tier
  • Scenario decisions; value rules, value flow, value measurements, service rules, service flows and service measurements


  • Enterprise-wide
  • Specific business area, service area and service groups
  • Solution and specific service solution
  • Service architecture projects
  • Information, technology and service flows

Way of Governance

The Way of Governance is the act of governing what exist or in the process of getting developed/ deployed. The Way of Service and Enterprise Architecture Governance is therefore an essential part of developing a holistic and integrated service approach to verify and ensure value identification and creation for the organization.

In the context of service and Enterprise Architecture modelling principles, the course participant will learn to think and split their work into the relevant service and Enterprise Architecture life cycle phases. The life cycle thinking is vital as it represents the course of developmental changes through which the service components evolve and Enterprise Architecture objects and artifacts change in terms of innovation and/or transformation as it passes during its lifetime.

LEADing Practice Governance & Continuous Improvement Approach

LEADing Practice Governance & Continuous Improvement Approach

Enterprise Architecture & Service Lifecycles

In the context of enterprise architecture and service modelling principles, the course participant will learn to think and split their work into the relevant lifecycle phases. The lifecycle thinking is vital as it represents the course of developmental changes through which the enterprise architecture and service objects and artifacts change in terms of innovation and/or transformation as it passes during its lifetime. From analysis, design, solution/project implementation and continuous improvements.

Thereby the enterprise architecture and service lifecycle consists of a set of steps/phases in which each phase uses the results of the previous one. It provides a sequence of phases and activities for the Service Architect.

Career Path

Our curriculum is a professional and globally recognized career path built on international standards that are in use today. Our career path is developed to meet professionals’ and organizations’ need for cross-disciplinary competency creation and development. Based on a combination of the eXpert core modules, participants are offered the opportunity to specialize even further and certify in other Architect disciplines, such as the LEAD Enterprise Architect and Chief Enterprise Architect.

Target Audience

Designed for professionals with 3-10 years of experience:

  • Specialist: Service eXpert, Service-oriented Specialist, Business Analyst, Process Specialist, EA Method Specialist (TOGAF and Zachman practitioner), Technology Specialist, Business Specialist, Business Service Engineer, Software Engineer, Method Specialist, IT Programmer, IT Scientist, IT Analyst, IT Designer, IT Support Specialist, Software Engineer, Infrastructure Engineer, Software Programmer & Engineer, Network System Analyst & Network Support Specialist
  • Consultant: Service Consultant, Value Consultant, Business Consultant, Transformation Consultant, Change Consultant, Process Consultant and IT Consultant.
  • Architect: Service-oriented Architect, Service Architect, Enterprise Architect, Technology Architect, Solution Architect, Application Architect, Process Architect, Business Architect, Information/Data Architect and Value Architect.
  • Manager: Service Manager, Service Channel Manager, Business Manager, Quality Manager and Responsible, IT Manager and Project Manager.
  • Director: Service Owner, Business Owner, LoB Director and LoB Owner.

Price €9,800 Euro (Excl. VAT)

This certification program includes:

  • 6 x 1.5 hours of digital pre-recorded sessions
  • 5 days of classroom training
  • Individual Performance Mentoring during the course
  • 1 Certificate

If two or more participants from your organization are participating in this certification program, you will have the opportunity to use your own service architecture models and thereby work on a personalized case for your company.

Location & Dates

Enterprise Architecture eXpert certification dates:

04-08 June 2016: Ottawa, Canada
12-16 September 2016: Washingston DC, USA
17 - 21 October 2016: Sheffield, United Kingdom

Service eXpert certification dates:

06-10 June 2016: Zurich, Switzerland
12-16 September 2016: New York, USA

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