With the focus on how to automate what you do as a discipline today, the Process eXpert certification program is uniquely designed with process modelling training, project mentoring in the participants own existing company projects. This ensures the highest level of knowledge transfer and skills building to meet today’s organizations’ cross-disciplinary competency requirements for professionals involved in projects.

The certification program has been structured to build on the existing competencies of the practitioner and to infuse a new way of thinking, working and modelling. This is done through intensive classroom training, in-depth tutoring and coaching throughout the modules, as well as with hands-on project experience, where you apply the acquired process modelling techniques and its related disciplines.

The certification program with Individual Performance Coaching is designed by the Global University Alliance.

Individual Performance Coaching

It is only through coaching and building on the existing knowledge that competencies are gained and applied. The Individual Performance Coaching is an integrated element of the certification program to ensure that the frameworks, methods, models and modelling principles are customized, adopted and applied in a real-world project setting with a personalized action plan. The participants will discover how to drive forth fundamental changes within their organization and to achieve the objectives set in transformation projects.

Upon successful completion of this program, you will become a certified Process eXpert.

Career path

Our curriculum is a professional and globally recognized career path built on international standards that are in use today. Our career path is developed to meet professionals and organizations need for cross-disciplinary competency creation and development. Based on a combination of the eXpert core modules, participants are offered the opportunity to specialize even further and certify in Architect disciplines, such as Process Architect, Business Architect or a LEAD Enterprise Architect.

Certificates and degrees

The Process eXpert certification program is accredited as part of the Global University Alliance modelling program.

Who should attend

  • Specialists: Process eXpert, Business Analyst, Process Specialist, Process Method Specialist (BPR, Six Sigma, TQM and/or LEAN practitioner) and Quality/Production/Manufacturing Specialist.
  • Consultants: Process Consultant, Service Consultant, Business Consultant and Transformation Consultant.
  • Architects: Process Architect, Enterprise Architect, Technology Architect, Solution Architect, Application Architect, Business Architect, Service Architect, Information/Data Architect and Value Architect.
  • Managers: Process Manager, Service Manager, Business Manager and Project Manager.
  • Directors: Process and Business Owner, LoB Director and LoB Owner.


The certification program is offered as a 5 days training program with ongoing individual performance coaching.

Dates and locations:

  • 26-30 March 2018 – Paris
  • 20-24 August 2018 – Hong Kong
  • 12-16 November 2018 – Paris

The individual registration program fee of €9,800 Euro (Excl. VAT) covers tuition, handouts, case materials, conference facilities and team building games. Not included are travel and accommodations.

This certification program includes:

  • 5 days of classroom training
  • 3 x 1.5 hours of digital pre-recorded sessions
  • Individual Performance Coaching during the course
  • 1 Certificate

If two or more participants from your organization are participating in this certification program, you will have the opportunity to use your own process models and thereby work on a personalized case for your company.

To request a customized or closed program, or if you have questions about registration or multi-attendee discounts, please contact us.

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Learning Model

The Process eXpert certification program is based on an intensive classroom training module supported with in-depth individual performance mentoring on a selected project. The hands-on experience ensures that the business process management and modelling skills are applied within the following disciplines:

  • LEAD Certification Schedule - Process eXpert RoadmapBusiness Process Principles: BPR, Six Sigma, TQM and LEAN process tracking, process pain points and process bottlenecks.
  • BPMN 2.0: Process modelling notations, tasks, objects, activities, events, gateways and eXtended BPMN.
  • Process Monitoring: Identify, categorize and develop organizational process control and monitoring and link them to the organizational reporting (e.g. scorecards, dashboards and cockpits).
  • Value-based Process Modelling: Process mapping based on strategy and value principles and process value clusters.
  • Continuous Improvement Approach: Process ownership, process office, measurements, monitoring, continuous improvement approach and process change methods.


At the end of this program, you will be able to work effectively within our:

Way of Thinking

Focus Area Relation to Strategy
  • Identify process requirements
  • Focus on pain points, bottlenecks and benchmarking
  • Develop process standardization
  • Ensure process integration
  • Continuous process improvement
  • Align business processes to operational goals
  • Process innovation based on operational objectives
  • Link activities to business model transformation

Way of Working

Tasks & Services The needed skill for abstraction level for a Process eXpert
  • Work with process owners
  • Identify and categorize process areas and groups
  • Analyze, design and implement business processes
  • Benchmark process maturity levels
  • Define process standardization and integration
  • Set up process measures and monitoring
  • Concrete (tangible, existing and actual)
  • Descriptive and Specification (explanation, depiction/sketch and portrayal often using a map, matrix and/or model)
  • Design (plan, intend and aim)
  • Execution (completing, performing and realizing)

Way of Modelling

Define, develop and create the following maps, matrices and/or models: Decisions Scopes
  • Process (BPMN)
  • Process Workflows
  • Process Objects
  • Process Performance
  • Process Measurements & Reporting
  • Process Roles
  • Process Rules
  • Process Channels
  • Process Media
  • Process Maturity
  • Process Requirements
  • Process Innovation & Transformation
  • Business Case
  • Requirement decisions; processes, tasks, events and gateways
  • Scenarios decisions; rules, flows and measurements
  • Enterprise-wide
  • Specific process area, group or process
  • Solutions
  • Projects
  • Flows

The Process Management Lifecycle

In the context of process modelling principles, the course participant will learn to think and split their work into the 6 different Process Lifecycle phases. The lifecycle thinking is vital as it represents the course of developmental changes through which the processes and the related objects and artifacts change in terms of innovation and/or transformation as it passes during its lifetime. From analysis, design, construction, implementation/deployment, run and maintenance to continuous improvement.

Process Management Lifecycle