Today, every business and industry is affected by the digital disruption and is rushing to transform and innovate to become more digitalized.
This three-days executive certification workshop is designed to craft a compelling digital customer experience; find new ways to innovate traditional service models and customer engagements; and to identity new opportunities to transform operations.
Each participant will learn how to recognize emerging trends & disruptive trends, and the competitive forces and patterns of demand in their industry. Identify opportunities for new services in the digital age of the customer. Define a new service model – where to transform operations, and align key activities within their own organization, and immediately begin to apply this knowledge to make an impact.
In an intensive hands-on workshop setting, each participant explores the latest digital transformation thinking in the age of the customer. Engage with leading digital experts, who have set the digital agenda for the European Union. Understand how to take advantage of digital disruption and apply standards on their own personal project.
The workshop introduces a comprehensive guide through the different steps of the strategic processes – from ideation to implementation.
- Learn to conduct a situation analysis in the age of customers.
- Expand your ability to foresee change, emerging trends and competitive forces.
- Discover how to take advantage of the paradigm for the digital age: faster, cheaper and more connected.
- Identify digital transformation and innovation potential and determine corrective steps.
- Understand different customer-centric service model options.
- Find out about new innovative customer experiences, and where to transform operations.
- Develop your own digital transformation plan.
Unique practical approaches
The program provides a powerful curriculum that builds applied management competencies to deliver business impact. Providing executive and their team with a practical hands-on workshop setting to explore the latest thinking, standards and patterns of the outperformers and immediately apply new skills to their own project.
Establish new competencies to recognize changes in the market early – think strategically and then formulate the future. Building cross-functional skills to solve complex problems, create opportunity and make a powerful impact consistently, respond to evolving leadership challenges, exposing them to the latest groundbreaking ideas and techniques.
A unique blend of classroom training, access to relevant research and standards and topped with individual performance coaching that ensures competencies and measurable impact go beyond the classroom.
All participants will be actively engaged with applying repeatable standards i.e. best practices (what works), industry practices (performance accelerators) and leading practices (patterns of the outperformers).
Each participant will also work on a personal project that becomes the foundation upon which to apply standards and receive individual coaching.
Certificates and degrees
The certification is accredited as part of the Global University Alliance executive development program.
Who should attend
Executives and managers who are affected by global digital disruptions, and seek to become more digitized and Internet of Things aware.