With over a decade of call center training experience, LEADing Practice offers exceedingly interactive and highly rated contact center instruction for customer care professionals.
Our call center courses focus on such critical areas as improving service levels, increasing employee engagement, optimizing operations, and raising the overall value of the center and consequently, the overall value of your organization.
The Call Center Operator occupation involves running a variety of activities in the field of public relations, interaction with customers that takes place indirectly, through telephone calls, social media or e-mail messages.
Thus, the relationship with the customer is achieved at a distance, in an era of communication and information, given the cost advantages of implementing a call center service, which is superior compared to the traditional network maintenance.
We are constantly updating and fine tuning our training to keep pace with the trends and challenges in the industry. LEADing Practice training reflects the most current best practices and research across industry.
The program aims to develop the following skills:
- Build fundamental skills on the art of Call Center communication
- Instill the Customer Care & Services procedures
- Provide information on products and services
- Promotion of products and services offered
- Develop Call Center standard operating procedures